These General Terms of Use and Sale ("Terms") govern the contractual relationship between dndsoftware, publisher of the RankQR service, and any person ("User" or "Customer") accessing rankqr.co or subscribing to a RankQR plan.
1. Service provider
| Information | Details |
|---|---|
| Trade name | dndsoftware |
| Legal form | Sole proprietorship (French micro-entreprise) |
| Owner | Sylvain Dendele |
| Service operated | RankQR |
| SIRET | 882 882 608 00020 |
| APE code | 6201Z – Computer programming |
| Tax regime | VAT exemption — art. 293 B of the French General Tax Code |
| [email protected] | |
| Website | https://rankqr.co |
2. Definitions
| Term | Definition |
|---|---|
| Service | The RankQR platform for generating, managing and tracking dynamic QR codes. |
| User | Any person accessing rankqr.co, whether or not they hold an account. |
| Customer | Any person holding an account who has subscribed to a plan, free or paid. |
| Account | The personal, secured workspace created by the Customer to use the Service. |
| Plan | The subscription tier describing the Service scope and quotas; the Plans in force are published on /tarifs. |
| User content | Any data published by the Customer through the Service (target URLs, labels, files, logos, etc.). |
3. Purpose
These Terms set out:
- the conditions of access and use of the Service by Users and Customers;
- the conditions for subscribing to, paying for and terminating paid Plans;
- the respective rights and obligations of dndsoftware and the Customer.
4. Acceptance
The User acknowledges having read these Terms before creating an Account or subscribing to a Plan, and accepts them without reservation. Failing acceptance, the User must refrain from using the Service.
The Terms applicable to a subscription are those in force on the date the corresponding Plan is subscribed.
5. Description of the Service
RankQR is an online (SaaS) service accessible via a web browser, which notably enables:
- generating static and dynamic QR codes;
- customising their appearance (colours, logo, shapes);
- redirecting a dynamic QR code to a target URL or hosted document;
- tracking scans (statistics, country-level geolocation, device);
- organising QR codes into organisations, folders and campaigns;
- exporting QR codes in vector (SVG) and raster (PNG) formats.
The exact scope of the Service depends on the subscribed Plan; features and quotas are described on /tarifs.
6. Registration and Account
6.1 Account creation
Account creation is free of charge and requires accurate, up-to-date information. The Account can be created:
- with an email address and a password;
- via delegated authentication (Google OAuth).
The Customer warrants the truthfulness of the information provided and undertakes to keep it up to date.
6.2 Account security
The Customer is solely responsible for safeguarding their credentials. Any action performed from their Account is deemed performed under their responsibility. The Customer undertakes to notify dndsoftware without delay of any unauthorised use of their Account.
6.3 Capacity
The Service is reserved for adults legally able to enter into a contract. For professional use, the Customer warrants having the necessary authority to bind the legal entity they represent.
7. Plans, subscriptions and pricing
7.1 Plans in force
Plans (free and paid), their feature scope, quotas, billing frequency and prices are described exclusively on /tarifs. dndsoftware reserves the right to amend the Plans at any time, under the conditions specified below.
7.2 Plan and price changes
dndsoftware may amend its Plans (creation, removal, scope change, price change). Any change applies:
- immediately to new subscriptions;
- at the next renewal date for ongoing subscriptions, subject to a reasonable prior notice sent to the Customer at the email address associated with their Account.
A Customer who does not accept a price or feature change is entitled to terminate their subscription before the change takes effect, free of charge and without penalty.
7.3 Currency and tax
Prices displayed on /tarifs are in euros (€). dndsoftware operates under the French VAT exemption regime (art. 293 B of the General Tax Code); prices are net of VAT.
8. Payment terms
8.1 Payment provider
Payments are processed by Stripe, a regulated payment service provider. dndsoftware does not store card numbers or CVVs: only an opaque customer identifier issued by Stripe is kept to link payments to subscriptions.
8.2 Accepted payment methods
| Method | Details |
|---|---|
| Card | Visa, Mastercard, American Express |
| SEPA Direct Debit | Subject to Stripe eligibility |
| Wallets | Apple Pay, Google Pay (where offered by Stripe) |
8.3 Frequency
The subscribed Plan gives rise to an initial payment upon subscription, then to automatic renewal at each due date (monthly or annually depending on the chosen Plan).
9. Free trial and renewal
9.1 Trial period
Where a free trial is offered for a given Plan, its duration and conditions are specified on /tarifs at the time of subscription. Unless cancelled before the end of the trial, the Plan is automatically converted into a paid subscription.
9.2 Automatic renewal
Unless cancelled, the subscription is tacitly renewed at each due date for a period identical to the initially chosen one, at the price in force on the renewal date.
9.3 Plan changes
The Customer may upgrade or downgrade at any time from their billing area. Financial adjustments (proration, credit) are computed and applied automatically by Stripe.
10. Invoicing
An invoice compliant with article L441-3 of the French Commercial Code is issued and accessible from the Customer's billing area for each payment received (initial payment and renewals). Invoices are kept for 10 years, in accordance with accounting obligations.
11. Late or failed payment
If a charge fails on the due date, dndsoftware reserves the right to:
- attempt several reattempts via Stripe;
- suspend access to the Service after notice to the Customer;
- terminate the subscription as of right after a formal notice that has remained without effect for 15 days.
In accordance with articles L441-9 and L441-10 of the French Commercial Code, late payment between professionals automatically triggers late penalties calculated based on the European Central Bank's interest rate plus 10 points, as well as a fixed recovery fee of €40.
12. Service availability
dndsoftware undertakes to use reasonable means to ensure continuity and quality of the Service. However:
- the Service may be interrupted for scheduled or unscheduled maintenance;
- dndsoftware is bound by an obligation of means, not of result, regarding availability;
- specific service-level commitments (SLA) may be provided for certain Plans, in which case they are described on /tarifs.
13. Customer obligations
The Customer undertakes to:
| Obligation | Description |
|---|---|
| Lawfulness | Use the Service in compliance with applicable laws and regulations. |
| Third-party rights | Refrain from infringing intellectual property rights, privacy or reputation of third parties. |
| Content | Be solely responsible for User content published through the Service (target URLs, files, logos, labels). |
| Security | Keep credentials confidential and notify any unauthorised use of the Account. |
| Information | Provide accurate information and keep contact and payment details up to date. |
14. Prohibited uses
Use of the Service is strictly prohibited for the following purposes:
| Prohibited use | Example |
|---|---|
| Illegal content | Child pornography, racist, hateful, terrorist, defamatory content or content violating human dignity. |
| Counterfeiting | Trademark infringement, infringement of third-party intellectual property rights. |
| Phishing and fraud | Redirecting to phishing sites, scams, fake contests, data theft. |
| Malware | Distribution of viruses, spyware, ransomware. |
| Spam | Unsolicited bulk sending, circumvention of antispam rules. |
| Service abuse | Intrusion attempts, reverse engineering, mass scraping, quota circumvention. |
dndsoftware reserves the right to suspend or terminate without notice any Account associated with such uses, without prejudice to potential legal remedies.
15. Moderation and reporting
dndsoftware does not perform a priori moderation of User content. Any person identifying manifestly illegal content may report it to [email protected], in accordance with article 6 I-5 of the LCEN. dndsoftware undertakes to review the report and remove the content within a reasonable timeframe if it proves manifestly illegal.
16. Termination
16.1 By the Customer
The Customer may terminate their subscription at any time from their billing area. Termination takes effect at the end of the current billing period; no amount already collected is refunded, save where required by law or as expressly granted by dndsoftware as a goodwill gesture.
16.2 By dndsoftware
dndsoftware may suspend or terminate the Service as of right in case of:
- serious breach by the Customer of their obligations;
- use of the Service in violation of laws or these Terms;
- persistent non-payment;
- definitive discontinuation of the Service, subject to reasonable notice and refund of amounts received in advance for the period after discontinuation.
16.3 Consequences of termination
Upon termination:
- access to the Account is disabled;
- User content may be deleted or made inaccessible, save where legal retention applies;
- dynamic QR codes stop redirecting to their targets;
- invoices remain accessible for legal purposes during the applicable retention period.
The Customer is invited to export their data before effective termination.
17. Personal data
Personal data processing carried out as part of the Service is described in the privacy policy. Cookies and trackers are detailed in the cookie policy.
18. Intellectual property
18.1 dndsoftware property
dndsoftware retains all intellectual property rights in the Service, its code, interface, documentation, brand and visual identity.
A subscription grants the Customer a personal, non-exclusive, non-transferable right to use the Service for the duration of the subscription.
18.2 User content ownership
The Customer retains all rights in the User content they publish through the Service. They grant dndsoftware a non-exclusive, royalty-free licence, limited to the duration of the subscription, solely for hosting, displaying and transmitting said content as part of the Service (QR generation, scan redirection, statistics).
18.3 Suggestions
Any suggestion, improvement idea or feedback shared by the Customer may be freely used by dndsoftware without consideration or attribution obligation.
19. Liability
19.1 Limitation of liability
dndsoftware shall not be liable for:
| Type of damage | Exclusion |
|---|---|
| Indirect damages | Loss of revenue, loss of customers, loss of data, reputational harm, commercial loss. |
| User content | Content published by the Customer or targets to which their QR codes redirect. |
| Third-party services | Outages or malfunctions of third-party services (Stripe, OVH, ISPs, etc.). |
| Force majeure | Events beyond dndsoftware's reasonable control, under the conditions of article 22. |
| Misuse | Consequences of using the Service in breach of these Terms. |
In any event, save in case of gross or wilful misconduct, dndsoftware's liability is capped at the total amount paid by the Customer for the Service over the 12 months preceding the triggering event.
19.2 Conformity warranty
dndsoftware warrants that the Service is provided in accordance with its published description and operates substantially as advertised. This warranty does not cover:
- modifications, integrations or uses not foreseen;
- malfunctions resulting from non-compliant use;
- outages tied to third-party services used by the Customer.
20. Right of withdrawal
20.1 Professional Customers
In accordance with article L221-3 of the French Consumer Code, contracts concluded off premises between professionals do not give rise to a right of withdrawal where the subject of the contract falls within the principal activity of the professional approached.
20.2 Consumer Customers
A Customer acting as a consumer has 14 days to exercise their right of withdrawal under articles L221-18 et seq. of the French Consumer Code.
However, under article L221-28 of the French Consumer Code, this right cannot be exercised for contracts to supply digital content not delivered on a tangible medium, performance of which has begun after the consumer's prior express agreement and express waiver of their right of withdrawal. By subscribing to a paid Plan and accessing the Service immediately, the consumer Customer expressly requests immediate performance of the Service and waives their right of withdrawal.
21. Mediation and dispute resolution
21.1 Complaints
Any complaint must be sent to [email protected]. dndsoftware undertakes to respond within a reasonable timeframe.
21.2 Consumer mediation
In accordance with article L612-1 of the French Consumer Code, a consumer Customer may, after attempting to resolve the dispute with dndsoftware, refer the matter free of charge to a consumer mediator. The European Online Dispute Resolution platform is available at https://ec.europa.eu/consumers/odr.
22. Force majeure
dndsoftware shall not be liable for non-performance or delay in performance of its obligations resulting from force majeure within the meaning of article 1218 of the French Civil Code, including:
- natural disasters;
- armed conflicts, terrorist attacks, riots;
- interruptions of telecommunications or hosting services;
- strikes affecting third-party providers;
- pandemics and epidemics;
- legislative or regulatory changes affecting the provision of the Service.
23. Assignment
dndsoftware may assign this contract, in whole or in part, in connection with a reorganisation, merger, acquisition or asset transfer, subject to informing the Customer by any useful means. The Customer may not assign the contract without prior written consent of dndsoftware.
24. Amendments
dndsoftware reserves the right to amend these Terms at any time, in particular to reflect legal, technical or commercial developments. Any substantial change is notified to the Customer by email or via an in-Service notification with reasonable notice. The Terms applicable to an ongoing subscription are those accepted at subscription, until the next renewal date.
25. Governing law and jurisdiction
25.1 Applicable law
These Terms are governed by French law.
25.2 Jurisdiction
In the event of a dispute and failing an amicable resolution, exclusive jurisdiction is granted to the competent courts of Lille, notwithstanding multiple defendants or third-party proceedings, including for urgent or interim proceedings. This clause does not apply to consumer Customers, for whom standard rules of jurisdiction remain applicable.
26. Severability
If any provision of these Terms is held void or unenforceable under any law, regulation or court decision, the remaining provisions shall remain in full force and effect.
27. Acceptance
Creating an Account or subscribing to a Plan constitutes unreserved acceptance of these Terms.